Stay ChillCute & cozy family run hostel.

Deposits & cancelation

Walk-in and Flexible rate has a 2-day cancellation/modification policy. Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay.

Upon your arrival you will pay the balance for your full stay. After checked-in if you cancel portion of your stay we will apply a penalty of 25% of the canceled amount.

All reimbursements will be made using your payment method.

Check in/out times

Check in: 13.00 to 22:00

EARLY CHECK IN - If you have a reservation and you are arriving very early to Mérida, after 7 am you can enter at the hostel and stay in common areas or leave your luggage and walk the city, we will try to check you in as soon as possible but bed/room assignment might happen until 1 pm.

LATE CHECK IN - Guaya closes doors at 22:00 Hrs. and opens again 07:00 am. We don't provide off-hour front desk check-in service. If needed Guaya has a late self-check-in process providing door access code and some other necessary information. If needed, please contact us.

Check out: 11.00 am

Late check-out service is not available. If you want to stay after, Guaya offers day passes that allows you to use the common areas until 9 pm (showers, kitchen, hamacas, WiFi, pool, etc). Day pass does not give you access to dorms or private rooms.

Childs and minors

We DO accept children, but they must be in private rooms and checked in with a responsible adult. Child’s after 2 years pay full rate.

In dormitories we do NOT accept guests under the age of 18 years old. If you’ve made a reservation for a dorm and you are under 18 years old you will be refused accommodation and will be charged the first night of your accommodation.

Oher things to note

After checkout we offer luggage storage for guests only free of charge until 9 pm

If you are doing a few days trip and want to leave your luggage in the hostel we offer luggage storage (only for guests) at an additional cost per nigth per backpack, suitcase, carry-on bag, purse, bag, box, etc of any size. Your luggage must be locked safely with lock or sealed.

Lost property will remain in the hostel for a maximum of 72h, or unless you are in communication with us about it. And we don't take responsibility of it.

If you don’t come to pick your luggage or lost items after 30 days of your supposed pickup date. We will discard it with no responsibility.

Remember that Guaya Hostel won't ever send you any links asking for additional information about your bank or credit card. If you receive any message with a link asking for this kind of information, we recommend you ignore it. Thanks in advance.